Support

Something not working, got an idea, or want to report a player? Write to us at [CONTACT EMAIL: to do] and we'll get back to you as soon as we can. Your answer may already be in the FAQ.

Common problems

My run isn't recorded, or it stops

• Give Spider Run location permission: on iPhone, While Using the App; on Android, Allow only while using the app, with precise location.
• Start the run with the app open. Then you can lock the screen: on iPhone you'll see the blue indicator, and on Android a persistent notification while it records.
• On Android, if battery saving is very aggressive, turn off optimization for Spider Run.

I'm not getting the sign-in code

• Check your spam or promotions folder.
• The code has 6 digits and expires after a while: if it's been some time, ask for a new one.

I didn't conquer what I expected

A zone needs at least 400 m², and GPS sometimes drifts, especially between tall buildings. If you closed the loop while offline, remember that anything arriving more than a minute late doesn't conquer.

I'm not getting notifications

Turn them on in Menu › Notifications and check that your phone allows them for Spider Run. They never arrive at night or while you're running.

When you write to us, tell us your player name and your phone model: it helps a lot.